What if there is a quality issue of my product?
Quality issue can be devided into print quality issue and product quality issue:
- Print Quality
- Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy and do not represent the quality of the print file and distort it.
- Design Placement Issue:Too Low/Too High/Right/Left/Wrong area/Crooked/Upside down:The placement of the printed design does not match the designed placement to the extent that it becomes noticeable by End Customer and the )initial design is distorted.
- Peeling Print: Print coming off in pieces.
- Scaling Issue: Design printed too large or too small, to the extent when it becomes noticeable to the End Customer and noticeably differs from the artwork.
- Product Quality
- Broken/Holes/Mechanical/Torn:Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock.
- Embroidery issues. Including but not limited to: wrong colour thread used on the whole design or parts of it; crooked; protruding or loose threads; missing parts of the design;wrong thread density.
- Stains: Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design.
- Underbase Issue:White underbase visible either on the edges or on the print.
If there is any problem of issues above, please contact us for after-sale service.
