Shipping Promise
| Shipping Promise |
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| Shipping carrier | Destination Country | Logistics commitment |
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| Logistics stagnation compensation policy | Compensation policy for undelivered | ||
| JPS | United States, Canada, Germany | 20 days | 30 days |
| KUN | United States, France, United Kingdom | 20 days | 30 days |
| JDWORLDWIDE | United States | 20 days | 30 days |
| UBI | Australia, Germany, UK, France | After the logistics information is stagnant, the reason needs to be investigated. The investigation time is generally 30 days. | If the goods are not received for more than 45 days, the logistics carrier will confirm whether to settle the claim after investigation. The investigation period is usually 30 days. |
| YUNEXPRESS | United States | After the logistics information is stagnant, the reason needs to be investigated. The investigation time is generally 30 days. | If the goods are not received for more than 45 days, the logistics carrier will confirm whether to settle the claim after investigation. The investigation period is usually 30 days. |
| YUNEXPRESS | Canada, Australia | After the logistics information is stagnant, the reason needs to be investigated. The investigation time is generally 30 days. | If the goods are not received for more than 45 days, the logistics carrier will confirm whether to settle the claim after investigation. The investigation period is usually 30 days. |
| JY | Canada | After the logistics information is stagnant, the reason needs to be investigated. The investigation time is generally 30 days. | If the goods are not received for more than 45 days, the logistics carrier will confirm whether to settle the claim after investigation. The investigation period is usually 30 days. |
| CNE | Spain, Switzerland, Belgium, Netherlands | After the logistics information is stagnant, the reason needs to be investigated. The investigation time is generally 30 days. | After the logistics information is stagnant, the reason needs to be investigated. The investigation time is generally 30 days. |
| Yanwen | United States | If the logistics tracking information has not been updated for more than 30 days, the investigation will be required to confirm whether the claim will be settled. | If the logistics tracking information has not been updated for more than 35 days, the investigation will be required to confirm whether the claim will be settled. |
| Yanwen | Countries tracked by Yanwen Line (Middle East, Russia) | If the logistics tracking information has not been updated for more than 30 days, the investigation will be required to confirm whether the claim will be settled. | If the logistics tracking information has not been updated for more than 35 days, the investigation will be required to confirm whether the claim will be settled. |
| Yanwen | Countries where Yanwen Airlines is registered (remote countries) | If the logistics tracking information has not been updated for more than 60 days, the investigation will be required to confirm whether the claim will be settled. | If the logistics tracking information has not been updated for more than 60 days, the investigation will be required to confirm whether the claim will be settled. |
| DHL | World wide | DHL or Fedex can compensate as long as there are problems in the investigation. | |
| Fedex | United States | ||
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① The logistics provider will not compensate for damage. ②If you have signed for it and can provide complete link proof, the logistics will not compensate you. ③Taxes are borne by the recipient. Yoycol is not responsible for taxes of any kind. ④Change of address is not supported after the goods are shipped. If the address is changed, the address change fee will be borne by the recipient. ⑤When using Express logistics delivery to some remote addresses, a certain remote delivery fee will be charged. The current standard for this fee is $22.47 , but please note that this fee may vary according to the current exchange rate. Special Tips: Remote areas of the United States due to the weight limitations of the channel, package<2kg can choose standard logistics and commercial courier, > 2kg can only send commercial courier (Notice :if you ordered one product and choose the standard logistics, but the actual parcel weight > 2kg, then customer service team will contact you to pay the different shipping costs ,then ship out your package by commercial courier, if you could not accept this , we could cancel the order and provide the refund for you). So please pay attention to the order that only include one piece product weight if it's > 2kg, but if you ordered many pieces in one order casue the weight >2kg, we will split the order for 2 or 3 packages for the shipping. You could check the product weight information on this page:
Currently the remote areas of the United States include: AK\HI \GU\Guam\AE\PR\Alaska \Hawaii\Puerto Rico\AA \AP |
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The logistics stagnation caused by political movement/natural disaster risk/military control/warfare/force majeure factors and customs seizure are not within the scope of responsibility.
